Ayala Alabang villager sounds off on “terrible” Maynilad service

An Ayala Alabang villager contacted us so we could write about the water situation inside their village after the takeover of Maynilad from Ayala Waterworks.

Here’s what the villager had to say:

It’s about how Maynilad’s services have been terrible the past few months. Hope it’s ok to send it to you through here.

Anyways, here it is:

In the past, what I could boast to others about living in AAV was one or more of the following:
1. Great barangay & association services
2. Good roads
3. Humps that don’t give your car a hard time
4. Good security
5. Potable tap water

While #s 1-4 has been fairly consistent over the last 30 years of my residence in AAV, #5 has not, ever since Maynilad’s takeover from Ayala Waterworks.

For starters, Ayala Waterworks’ services are proactive. They notify homeowners of anything that will affect them. “Anything” covers:
1. Decrease in water pressure
2. Possible change in water characteristics (odor, color, etc)
3. Outages
4. Repairs
5. ANYTHING!!!

Maynilad, on the other hand, does not, despite the following things that have happened in the past few months:
1. Decrease in water pressure
2. Changes in water odor and color
3. Outages
4. Repairs
5. Gasp….EVERYTHING!

(To give credit to Maynilad, they did send us a notice when they intended to hike their rates. Like that’s something we wanted to hear)

Now, our tap water:
1. Changes water pressure unpredictably
2. Smells and tastes like soil and chlorine (undrinkable!)

But what can an ordinary homeowner do, but to call customer service and file a complaint? Their customer service is real accommodating and I really felt that I was being listened to; but the results speak for themselves… their customer service is nothing but lip service.

Ayala Waterworks, on the other hand, fixes problems. What’s better is that they give us timelines on when they will fix the problems, and they usually finish fixing the problems way ahead of the timeline that they give out. Because of this proactive behavior,there is no need for a customer service hotline for Ayala Waterworks.

Maynilad could learn a thing (or two… hundred) from Ayala Waterworks about servicing a place like Ayala Alabang.

Paging Maynilad…