BreadTalk ATC no longer charges for its paperbags after complaint by customer

www.alabangbulletin.com came across this post on our Facebook page:

Kudos to Breadtalk!

Dearest FB Friends,

Last April 4 I posted a complaint against Breadtalk Alabang Town Center Branch for charging an extra Php5.00 for their paper bags (plastic bags are banned in Muntinlupa). I felt that it should be part of what we pay for considering their price. I considered filing a report before the Consumer Protection office of the D.T.I.

I immediately got a reply. And today, I got a SECOND LETTER informing me that THEY’VE STOPPED CHARGING FOR THE PAPER BAGS since yesterday! Aba e MABUHAY KAYO BREADTALK! (Below is the letter from Breadtalk Team)

Dear Mr. Nera,

We write to you again as we just wanted to let you know that starting yesterday, April 7th, we already stopped charging for the paper bags as soon as we re-opened after the 2-day holiday.

We are continuing with the B.E.S.T. Rebate, and are coming up with a scheme to incorporate this rebate (or the act of bringing your own bag or refusing one) with a more creative incentive. Hopefully, we will be able to lessen the use of paper and encourage reusing/recycling of bags still, and we will definitely work towards finding better means to do this.

Our customers’ feedback is of utmost importance to us, and we do take our guests’ comments and suggestions very seriously. We assure you that we will be keeping these very much in mind as we do further planning for this. 

Thank you very much again for sharing your thoughts with us, Mr. Nera. Just wanted to let you know of this development. We highly appreciate your feedback; it is a huge help to us as we continuously try to improve on all fronts, from customer service to product quality. 

A blessed Easter to you and your family.

Sincerely,
The BreadTalk Philippines Team